Terms and Conditions

Acceptance of these terms

These Terms and Conditions (the “Terms”) govern access to and use of the website at busy.inc and the services provided by Busy Industries Incorporated, doing business as Busy, Inc. (“Busy,” “we,” “our,” or “us”). By using the site or the service, you agree to them. If you do not agree, do not use either.

A signed agreement wins. Where Busy and a client have signed an order form, statement of work, or master services agreement, that document governs the engagement and controls over these Terms wherever the two differ. These Terms fill the gaps and cover everyone else — visitors to this site, and anyone using the service without a separate signed agreement.

What the service is

Busy staffs companies with AI teammates. A teammate is a software agent assigned to one client company and directed by a named person at that company. It works in the tools the client already uses — email, Slack, text, and meetings — under accounts and permissions the client grants it, the way a member of staff would.

The arrangement is a staffing one. Busy owns and operates the teammate and is responsible for keeping it running; the client’s designated manager owns and directs its work and approves what needs approving. Fees, term, and the scope of each engagement are set out in the applicable order form or written agreement, not on this page.

Busy also offers connected data products, including Busy Datalink and DealSift. Where a client uses one of those, these Terms apply to it as well, together with any product-specific terms presented at sign-up.

Eligibility and authority

The service is for business use. You must be at least 18 years old to use it. If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” means both you and it. You represent that the information you give us is accurate and that you will keep it current.

Accounts, access, and permissions

A teammate can only reach what a client gives it. The client decides which accounts to create for it, which third-party services to connect, and what permissions each of those carries. You agree to:

• Grant only the access the work actually requires, and set permissions in each vendor’s own settings to match.
• Keep your own credentials confidential, and take responsibility for activity under your accounts.
• Have the right to grant the access you grant — including the right to allow a teammate to read data belonging to your customers, employees or counterparties, and to comply with your own obligations to those people.
• Tell us promptly of any unauthorized access, and revoke a connection or suspend a teammate’s account yourself at any time if you need access to stop immediately.

We may suspend a teammate or an account where we reasonably believe it is necessary to prevent harm, protect the service, or comply with law, and we will tell you when we do.

Fees, billing, and term

Fees are stated in the applicable order form or written agreement. Unless that document says otherwise: fees are charged monthly per teammate, in advance; engagements run month to month; fees already paid are not refundable for a partial month; and prices may change on notice taking effect at the start of a subsequent billing period.

Where a product is billed online, payments are processed by Stripe and are subject to Stripe’s terms. Fees are exclusive of taxes, which are your responsibility except for taxes on our income. We may suspend the service for non-payment after giving notice and a reasonable opportunity to cure.

Either party may end an engagement by giving notice as set out in the order form, or, absent one, before the start of the next billing period. On termination, the teammate is deactivated and its access to your systems ends. Ask us and we will return your data in a usable form and delete what we hold, subject to records we are required to keep.

Your data

You own your data. The content a teammate reads, writes and produces for you, and the records in your connected systems, remain yours. You grant Busy only the licence needed to operate the service for you: to access, process, store and transmit that content so a teammate can do the work you have asked it to do.

We do not train models on it, and we do not mix clients. Busy does not build or fine-tune models from client content, does not sell it, and does not pool or aggregate one client’s data with another’s. Content is transmitted to the artificial intelligence providers a teammate reasons with, and to the other providers listed in our Privacy Policy, solely to deliver the service.

The Privacy Policy forms part of these Terms and describes how information is collected, held and shared in more detail.

Output, review, and what a teammate is not

A teammate produces its output using artificial intelligence, which can be wrong. It can misread a document, miscalculate, or state something confidently that is not so. Output is a work product to be reviewed, not a guaranteed result, and you remain responsible for the decisions you make and the messages you send on the strength of it.

Nothing a teammate produces is legal, tax, accounting, financial, medical, or other professional advice, and no teammate is a licensed professional in any field. Do not rely on a teammate as the only control over anything consequential — money moving, a filing, a contract, a regulated communication — without a person checking it.

We build for this. A teammate’s permissions are enforced outside the model, at the gateways it has to pass through, so the scope of what it can reach is set by you rather than by its own judgment. Setting that scope sensibly is a shared responsibility, and the narrower you set it, the less a mistake can cost.

Acceptable use

You agree not to use the service, or direct a teammate, to:

• Break any law, or help anyone else break one.
• Send unsolicited bulk email or messages, or any communication that violates anti-spam, telemarketing, or electronic-communications law in the recipient’s jurisdiction.
• Impersonate a person or organization, or misrepresent who or what a teammate is to someone who asks.
• Reach data you have no right to reach, or grant a teammate access to a system you are not authorized to connect.
• Make decisions about a person’s credit, employment, housing, insurance, healthcare, or legal rights on a teammate’s output without meaningful human review.
• Circumvent or attempt to circumvent the permission controls, approval gates, or usage limits that apply to a teammate.
• Reverse engineer, copy, resell, sublicense, or white-label the service, or use it to build a competing product.
• Scrape or automate against our systems outside the interfaces we provide, interfere with the service, or transmit malicious code.

Third-party services

A teammate works through services you already use — Google, Slack, Shopify, QuickBooks, Dropbox and others. Those services are provided by their own vendors under their own terms, which continue to govern your relationship with them. We do not control them. If one changes its interface, restricts an account, suffers an outage, or terminates access, a teammate’s ability to do the affected work may change or stop, and that is outside our control. We will tell you when it happens and what it affects.

Intellectual property

The service — the software, the teammate personas and their names, this site, and its text, design, and graphics — is the property of Busy Industries Incorporated and is protected by United States and international copyright, trademark and other intellectual property law. Busy, the Busy mark, and the teammates’ names are our trademarks. You get a limited, non-exclusive, non-transferable, revocable right to use the service for your own business purposes during your engagement, and nothing more.

This does not affect your ownership of your own data or of the work product a teammate creates for you, as set out above.

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY DEFECT WILL BE CORRECTED, OR THAT THE OUTPUT PRODUCED BY A TEAMMATE WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BUSY INDUSTRIES INCORPORATED, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is so, the exclusions and limitations above apply to the fullest extent the law allows and no further.

Indemnification

You agree to indemnify, defend, and hold harmless Busy Industries Incorporated, its officers, directors, employees, agents and affiliates from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the service; (b) your breach of these Terms; (c) data or access you granted a teammate that you had no right to grant; (d) your violation of any third party’s rights, including intellectual property and privacy rights; or (e) any action taken in reliance on a teammate’s output without the review these Terms call for.

Disputes and arbitration

Please read this section carefully. It affects your legal rights, including your right to bring a case in court.

Talk to us first. Before starting any formal proceeding, you agree to contact us at jeff@busyincorporated.com and attempt to resolve the dispute informally for at least sixty (60) days. Most things end here.

Binding arbitration. Any dispute not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, whose decision is final. Judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small claims court instead, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

CLASS ACTION WAIVER. YOU AND BUSY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY INDIVIDUALLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

JURY TRIAL WAIVER. EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING UNDER OR RELATING TO THESE TERMS.

Governing law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. For any claim not subject to arbitration, both parties submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

General

If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Together with any signed agreement and the Privacy Policy, these Terms are the entire agreement between us about the service.

Changes to these terms

We may modify these Terms. We will post the updated version on this page and change the “last updated” date above, and for a change that materially affects an active engagement we will notify the client directly. Continued use after a change takes effect is acceptance of it. If you do not accept a change, stop using the service and tell us.

Contact us

Questions about these Terms go to one address and reach a person: